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Sierra Unified School District - Guide to Complaint Procedures

Sierra Unified School District - Guide to Complaint Procedures


While we strive to serve our students and families in a manner that minimizes the need for complaint processes, we also recognize that there are times when individuals have questions and/orconcerns that require answers. The Complaint Guide above compares the four basic types of complaints for which the SUSD governing board has adopted policies, in accordance with California EducationCode and state and federal regulations. These policies guide how complaints are addressed. It is our hope that this comparison will provide assistance to students, parents, and/or individuals in the Sierra Unified community who have questions/concerns and might not be aware of the steps to take in resolving issues, concerns and complaints. For each type of complaint there is a link to the SUSD Board Policy, a flow chart illustrating the steps involved in the process of filing and responding to each type complaint and a form that can be used to file the complaint. As always, if you need assistance in writing or filing the complaint, you are invited to contact your school or the district office for assistance.